On 23 March the College of Optometrists, OFNC and the UK optical bodies all issued statements advising optical practices to stop providing routine sight tests and care in the current circumstances. Optical practices should only remain open to provide essential and urgent services.


  • Essential eye care would for be instance where a key worker or elderly person needed a sight test and new spectacle prescription, had broken their glasses, where a contact lens wearer needed more lenses, or where a visually impaired person or child needed eye care
  • Urgent care would include urgent clinical advice or intervention e.g. for red eye, contact lens discomfort, foreign object, sudden change in vision, flashes and floaters which might suggest detachment etc.


Q: How do I access essential or urgent eyecare?

A: Phone the practice on 01524 730055. Triaging for treatment is done by phone first. It may then be necessary to conduct a video consultation via Facetime, Whatsapp or similar. A face to face examination will be booked if deemed appropriate.

Q: I am a contact lens wearer. How can I obtain supplies?

A: For those on a direct debit scheme, lenses will be posted directly to home at the usual interval. Please phone or email the practice for any other supply, giving at least a week’s notice. Contact lens solutions will have to be collected from the practice, though we are looking at posting solutions and lenses together soon.

Q: I use drops for dry eyes. Can I obtain an ongoing supply?

A: We can supply dry eye products direct to home.

Mr Philip Jones can write private prescriptions for Prescription Only Medicines when related to eye treatment.

Q: I am not a key worker- how do I get my glasses repaired?

A: Phone the practice on 01524 730055. Broken glasses can be posted through the door with full details of name, address and phone number. We will endeavour to repair if possible.


Q: I’ve lost my reading glasses. Can you help me?

A: Yes; if you are one of our patients we have your prescription on file and can help. Please call 01524 730055.

If you are not one of our patients please call and we will try to help.


Q : My opticians is closed. Can I come to you to?

A:   Please call 01524 730055 and we will help you